Terms of Service

Last updated: 19 May 2026  ·  Effective: 19 May 2026  ·  Version 1.0

1. Definitions

• "Aitemic" means Aitemic Ltd, a company registered in England and Wales
• "Platform" means aitemic.com and all sub-products including CyberAssure
• "CyberAssure" means Aitemic's governance, risk, and compliance (GRC) platform
• "Consultant" means an Aitemic employee or authorised partner using the platform to manage client engagements
• "Client" means an organisation whose security posture is being assessed via CyberAssure
• "You" means the individual or organisation accepting these terms
• "Content" means any data, documents, policies, or materials you upload or create on the platform

2. Platform access

2.1 Accounts

• Access to CyberAssure requires an account set up by an Aitemic consultant
• You are responsible for maintaining the confidentiality of your credentials
• You must notify us immediately of any unauthorised access at hello@aitemic.com
• We reserve the right to suspend or terminate accounts that violate these terms

2.2 Permitted use

You may use the platform for its intended purpose: managing Cyber Essentials Plus, ISO 27001, and UK GDPR compliance programmes. You must not:

• Share your credentials with others outside your authorised team
• Attempt to access other organisations' data
• Reverse engineer, copy, or reproduce any part of the platform
• Use the platform for any unlawful purpose
• Upload malicious code, files, or content designed to disrupt the service

3. AI features and limitations

CyberAssure includes AI-powered features including gap analysis, policy generation, and compliance guidance. You acknowledge that:

• AI output is not legal or professional advice. AI-generated policies, gap reports, and recommendations are starting points — they should be reviewed by qualified personnel before use
• Aitemic does not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content
• You are responsible for the final content of any policies, documents, or submissions to certification bodies
• AI outputs may contain errors or omissions and should not be relied upon as the sole basis for compliance decisions
• Passing a Cyber Essentials Plus or ISO 27001 assessment is not guaranteed by use of this platform

4. Your content

• You retain ownership of all content you upload or create on the platform
• You grant Aitemic a limited licence to process your content solely to provide the service
• You are responsible for ensuring you have the right to upload any documents or data
• You must not upload content that infringes third-party intellectual property rights
• We may remove content that violates these terms or applicable law

5. Service availability

• We aim for 99.5% uptime but do not guarantee uninterrupted service
• We may perform scheduled maintenance with reasonable notice
• We are not liable for any losses arising from service unavailability

6. Intellectual property

• The Aitemic platform, CyberAssure brand, and all underlying technology are owned by Aitemic Ltd
• The Aitemic name, logo, and CyberAssure mark are trademarks of Aitemic Ltd
• Nothing in these terms transfers ownership of Aitemic's intellectual property to you

7. Limitation of liability

To the maximum extent permitted by English law:

• Aitemic's total liability to you shall not exceed the fees paid in the 12 months preceding the claim
• Aitemic is not liable for indirect, consequential, or special losses
• Aitemic is not liable for losses arising from your reliance on AI-generated content
• Aitemic is not liable for data loss caused by your actions or third-party services

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

8. Data protection

Both parties agree to comply with UK GDPR and the Data Protection Act 2018. Our Privacy Policy sets out how we process personal data. For enterprise clients, a Data Processing Agreement (DPA) is available on request.

9. Termination

• Either party may terminate the service arrangement with 30 days written notice
• We may terminate immediately for material breach of these terms
• Upon termination, you may request an export of your data within 30 days
• After 30 days post-termination, data will be deleted in accordance with our retention policy

10. Governing law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms with reasonable notice. Continued use of the platform after the effective date constitutes acceptance. Material changes will be communicated by email.

12. Contact

For any questions about these terms:
Email: hello@aitemic.com